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There will be some changes from the 14th of Spetember 2019 for you!

From saturday the 14th of september 2019 your online transaction are even more secure! The reason? The new EU Payment Service Directive, the PSD2 enters in force. All Banks are getting ready for the transition to the PSD2. We will keep up to date with the changes in order to adapt to them immediately. We have for you an over view on how it will continue after the 14th of September 2019.


What changes specifically for you?

If you pay by credit card online in the TSG-Fanshop, we advise you to ask your bank whether your credit card is registered / unlocked for so-called "two-factor authentication". If so, nothing changes for you. If not, your bank must help you with the transition to the "two-factor authentication".

In the meantime, you can conveniently use one of our other payment methods. If you notice after the 14th September 2019 that your credit card payment is not being confirmed or not going through, you still can proceed by choosing "Sofortüberweisung", Billpay or PayPal as the payment method.


What are the advantages of the PSD2? 

The PSD2 protects your credit card data even more effectively against misuse, since you have to double confirm your identity from the 14th of September 2019 if using online payments. This ensures that only you use your credit card and not someone else. If someone steals your cell phone, your computer or your credit card, the thief cannot use it. He will need a second-factor of authentification, like for example, your password or a fingerprint to be able to pay for anything. Further information on this topic can be found at the Deutsche Bundesbank




These methods of payment are accepted in the official Adler Mannheim Onlineshop:

  • Credit Card: VISA & Mastercard
  • Sofortüberweisung (SOFORT)
  • PayPal

How do I pay / when will the money be removed from my account?

Credit Card:

If you want to use a credit card as the method of payment, it is essential that you have a Mastercard or VISA.


If you choose to pay by credit card, you need so insert your credit card details. Therefore you need the credit card number, the check number and the period of validity.


To make the payment as safe as possible, we use safety standard “3D”. By pressing the button “check & order”, you will be forwarded to the entry page of your bank to confirm the payment with a password which is also provided by your bank..

After finishing the payment process, you ony have to confirm your purchase on the summary page at the Adler Mannheim Onlineshop.

Your benefits:

  • It is safe: With the help of the Secure Code process, the safety of the credit card payment was once more improved.
  • Save payment information: You can save your credit card details for your next purchase via PCI-Standard. Your data will be encoded and is not saved an our servers.


The invoice amount will be charged from your credit card after the shipping of the goods. Please consider that there will be a credit card authorization of the invoice amount between the ordering confirmation and the shipment of the goods.



Sofortüberweisung (SOFORT):

If you choose Sofortüberweisung as payment method, you need an online banking account. Almost all national banks enable an appropriate access. Check here to see if your bank is involved:


After choosing Sofortüberweisung as payment method, you will be forwarded to their website at the end of your ordering process and after confirming the button “chargeable order now”. There you need to insert your bank details step by step. Afterwards you insert your usual entrance data for the online banking in a secured payment form. The rest is easy: The TAN generator will now allow you to transact the transfer.


Your benefits:

  • It is safe: The TAN will be sent to you by your bank and the PIN matches your online banking PIN.
  • It is comfortable: You do not have to change to your banks’ website.
  • It is convenient: Your forms will be filled in advance.


In order to use the PayPal method, it is mandatory to have a own PayPal-account.

When you choose PayPal as your method of payment you will be directed to the PayPal website. You can confirm the payment once you entered your username and password. The billing amount will be charged from your PalPal-account after you received the confirmation email.

Your benefits:

  • Easy: Only two steps, no bank- or credit card information is needed
  • Safe: no transfer of bank- or credit card information to others
  • Fast: very fast release of payment

IMPORTANT: PayPal is not available for costumers outside the EU.


Is it possible to have different delivery and billing addresses?

Yes, the delivery address can differ from the billing address, as long as they are in the same country


If you have further questions, do not hesitate to contact us. You can contact us under this email-address: .